Delivery & Returns
All orders are picked and packed in our warehouse based in Bexhill, East Sussex and dispatched Monday to Saturday, excluding bank holidays.
Our delivery times are as follows:
Standard Delivery (3 to 5 working days) - £2.95
Tracked Delivery (3 to 4 working days) £4.95
Next Day (1 working day) - £5.95
International Standard (7 to 10 working days) – Please contact our Customer Service Team
International Express (3 to 5 working days) – Please contact our Customer Service Team
The couriers we use include Royal Mail, DPD, ParcelForce, and Hermes. Depending on your location and the weight of your item couriers may vary especially if placing your order outside of the UK. If the order is placed outside of the UK, you may be liable for customs charges when receiving your order – this is not prepaid and Gymstop will not be liable for an additional cost.
If you have not received your order after 7 working days after receiving a dispatch notification, please contact our Customer Service department on +441424554249 or firstname.lastname@example.org and we will open an investigation with the courier and resolve any issues quickly.
Depending on the value / weight / delivery address / risk / size of your order we may use a signed service at no additional cost to you. In most case heavier orders will be dispatched via DPDLocal Next Day or Two Working Day Service – this is to protect us, and you.
We like to make returns simple, that is why we offer a 30 day return policy. All you need to do is send your order back to us, unopened, in the original packing and in a saleable condition for a refund. It is that simple.
We do offer a returns service but this is at the cost of £3 per order. We will provide you with a pre-paid returns label, all you will need to do is stick it into the box and take it to your local post office. We will then deduct £3 from your refund once your item has arrived back to our warehouse and inspected. Easy peasy.
If you have ordered clothing, and you want to exchange it for a different size just send us an email within 30 days of placing your order, and we will sort the rest.
Due to peak times, refunds and exchanges can take up to 5 working days once received and inspected in our warehouse.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of the original shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an order over £20, you should consider using a trackable shipping service with insurance. We don’t guarantee that we will receive your returned order.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
If you have any questions, please contact us at email@example.com